Streamlining Personal Injury Claims with Faster Imaging Records

Settlement timelines move with the slowest piece of paper. For personal injury cases, that's almost always the imaging records: the films, the read, and the itemized bill. We rebuilt our law firm workflow this year to put all three in your portal within 24 hours of every scan.

The 24-hour standard

For any case scheduled through the Law Firm Portal, the following are guaranteed:

• Scan-to-read in under 24 hours for routine MRI, CT, and X-ray
• Final report posted to the portal the moment it's signed by the radiologist
• Itemized bill uploaded within the same business day as the read
• Records request fulfilled within 24 hours (digital) or 48 hours (certified)

Stat cases — pre-mediation, pre-MSC, or pre-deposition — go through our expedited queue and typically clear in 4–6 hours.

What's in the portal for every case

Each PI matter has a single page that shows:

• Patient demographics and dates of service
• Modality, body part, and CPT codes
• Final reading radiologist and credentials
• The radiologist's report (PDF and structured)
• The images themselves (DICOM and JPEG)
• Itemized billing with current balance
• Document trail for chain-of-custody

You can grant access to paralegals, experts, and co-counsel from inside the portal. Every action is logged for evidentiary purposes.

Why this matters at deposition

Defense counsel will routinely challenge the timeline between injury, treatment, and imaging. When you can produce a date- and time-stamped digital record showing the patient was scanned, read by a board-certified sub-specialist, and reported on within 24 hours, you've eliminated a common attack on causation and severity.

Lien-based PI arrangements

Every facility in our network accepts personal injury cases on a signed medical lien. There is no up-front cost to your client. A Letter of Protection from your firm is welcome and helpful as supporting documentation, but it does not replace the lien — if an LOP is provided, a signed lien is still required before imaging is scheduled. We bill at the conclusion of the case based on standard PI rates that hold up to reduction motions and lien negotiation. Send the signed lien through the portal or fax it with the referral and we handle the rest.

Onboarding your firm

If your firm hasn't been set up on the Law Firm Portal, we can credential a new firm in under 48 hours. Email a list of authorized users and your retainer letter template, and our legal services team handles the rest.

For any case-specific question, call 800-558-2223 and ask for case management, or message us in the portal.