Question 1

Do you accept personal injury cases on a signed lien?

Accepted Answer

Yes. We accept personal injury cases network-wide on a signed medical lien, with no up-front cost to your client. Our case management team coordinates scheduling, billing, and records directly with your office so imaging never stalls the case.

Question 2

Is a Letter of Protection enough on its own, or do you still need a lien?

Accepted Answer

A Letter of Protection from your firm is welcome and helpful, but it does not replace the lien. If you provide an LOP, a signed lien is still required. A signed lien is what lets us defer billing to settlement and keep pricing and turnaround consistent across the network. See our Lien vs LOP explainer for the full policy.

Question 3

Will my client owe anything out of pocket?

Accepted Answer

No. On a signed PI lien there are no up-front costs to your client. Imaging is billed to the case and paid at settlement under the lien — your client is not asked to pay at the time of service.

Question 4

What paperwork do you need to open a case on a lien?

Accepted Answer

We need the signed lien, the referral or order for the requested study, and your client's contact and basic case information. Send the LOP as well if your firm prefers. Once we have the lien and order, our team contacts your client to schedule.

Question 5

How quickly can my client be seen?

Accepted Answer

Most personal injury patients are scheduled within 24–48 hours of referral, and we hold same-day MRI and CT slots at many locations for urgent injury cases. Flag a referral as urgent and our team will prioritize it.

Question 6

Where are your imaging locations?

Accepted Answer

We operate a statewide California network offering MRI, CT, X-Ray, ultrasound, and arthrography. Your client can be routed to the most convenient lien-friendly site near them — browse the locations directory to find centers by city.

Question 7

Who manages the case once I refer?

Accepted Answer

Each firm works with a dedicated case manager who coordinates scheduling, follow-up imaging, records, and billing. You have a single point of contact for status, certified records, and any deposition or trial needs.

Question 8

Can you handle follow-up or additional studies on the same case?

Accepted Answer

Yes. Additional or follow-up studies are added to the existing case under the same signed lien. Your case manager coordinates the new order and keeps all reports, images, and billing consolidated for the matter.

Question 9

How do I get records and bills for my case?

Accepted Answer

Final reports, images, and itemized billing are delivered through the law firm portal, typically within 24 hours of the exam. Certified records suitable for deposition and trial are available on request through your case manager.

Question 10

Can you provide certified records and a custodian of records?

Accepted Answer

Yes. We provide certified copies of reports, images, and billing with the appropriate declarations, and a custodian of records when required for deposition or trial. Submit the request through ClearPath or ask your case manager.

Question 11

How do I submit a subpoena or records request?

Accepted Answer

Submit subpoenas and records requests through ClearPath, our dedicated records portal. ClearPath routes the request, tracks fulfillment, and returns certified records, imaging, and itemized billing for the case.

Question 12

Will the billing be itemized for the demand package?

Accepted Answer

Yes. Billing is delivered itemized by study with CPT-level detail so it can drop directly into your demand package or be authenticated for trial. Your case manager can provide an updated itemized statement at any point in the case.

Question 13

How fast are reports turned around?

Accepted Answer

Routine reads are returned within 24 hours and STAT reads within 1–4 hours. Reports and images post to the law firm portal as soon as they are signed, so you can move the case forward without waiting on the mail.

Question 14

Who reads the imaging — and are sub-specialty reads available?

Accepted Answer

Studies are read by board-certified radiologists, with fellowship-trained sub-specialists in neuroradiology, musculoskeletal, and body imaging available for complex injury cases. Sub-specialty reads strengthen the record on disputed or high-value claims.

Question 15

Are the reports written to hold up in litigation?

Accepted Answer

Yes. Reports follow structured, ACR-aligned templates with clear, defensible language and avoid the vague phrasing that invites cross-examination. The result is a court-ready report that documents findings, causation context, and comparison to priors where available.

Question 16

Do your radiologists provide expert testimony?

Accepted Answer

Yes. Our board-certified radiologists are available for declarations, depositions, and trial testimony. Contact your case manager to coordinate scheduling, a CV package, and the appropriate retainer. Expert engagement is governed by a separate written retention agreement and is independent of the imaging billed under the lien.

Question 17

Will the expert prepare with counsel before deposition or trial?

Accepted Answer

Yes. Expert engagements include a prep call with counsel to align on opinions, anticipate cross-examination, and walk through the imaging that will be discussed, so testimony is consistent with the signed report.

Question 18

How can I check on the status of an active case?

Accepted Answer

Use the law firm portal to view real-time appointment, report, and billing status, or call your dedicated case manager directly. Status updates can also be pushed via secure email or fax based on your firm's preference.

Answers for personal injury law firms.

Liens & Letters of Protection

Scheduling & Case Workflow

Records, Billing & Subpoenas

Reports & Imaging Quality

Expert Testimony & Court Support

The terms that show up in demands and depositions.

Policy, testimony, and case resources.

Lien vs LOP — Our Policy

Expert Testimony

Case Resources

Full Imaging Glossary