Question 1

How do I refer a patient?

Accepted Answer

Submit a referral through our online Refer a Patient form, fax the prescription to your local center, or upload it in the provider portal. Once we have the order, our team handles benefits verification, prior authorization, and patient scheduling so your staff doesn't have to chase it.

Question 2

What information do you need on the order?

Accepted Answer

Include the patient's name and date of birth, the exam and body part requested, laterality, the relevant ICD-10 diagnosis code, and the clinical indication. A clear indication speeds prior authorization and helps the radiologist tailor the protocol. Our ICD-10 quick reference and prior-authorization tip sheet are available in the provider clinical decision support library.

Question 3

Who handles prior authorization and benefits verification?

Accepted Answer

We do. After you submit the order, our authorization team verifies the patient's benefits, obtains the prior authorization where required, and contacts the patient to schedule. We'll reach out to your office only if the payer needs additional clinical documentation to approve the study.

Question 4

I'm not sure which study to order — can you help?

Accepted Answer

Yes. Our radiologists are available to discuss the most appropriate study for a given indication, and our clinical decision support guides cover common scenarios such as lower back pain, headache, and suspected stroke. If contrast or a sub-specialty protocol may be needed, we'll confirm before the patient is scanned.

Question 5

What is your report turnaround time?

Accepted Answer

Routine reads are returned within 24 hours, STAT reads in 1–4 hours, and emergent or critical findings are called directly to the ordering provider. Sub-specialty over-reads in musculoskeletal, neuro, breast, and body are available on request without delaying the initial read.

Question 6

How are critical or unexpected findings communicated?

Accepted Answer

Critical findings are phoned to the ordering provider (or the covering provider on file) as soon as they're identified, and the call is documented in the report. Make sure your contact and after-hours coverage details are current so urgent results reach the right clinician quickly.

Question 7

How do signed reports reach my office?

Accepted Answer

Reports are available in the provider portal the moment they're signed, and we also deliver via secure fax or a direct EHR interface depending on your setup. You can choose the delivery method that fits your workflow during facility setup.

Question 8

Will the radiologist compare against prior imaging?

Accepted Answer

Yes, when priors are available. Note any relevant prior studies on the order, and our team will pull them from our network or request them from the outside facility so the radiologist can compare and report interval change.

Question 9

What modalities are available across the network?

Accepted Answer

Most centers offer MRI (1.5T and 3T), CT, X-Ray, and Ultrasound, and many also offer Arthrography, EMG/NCV, and fluoroscopy. The specific modalities at each site are listed on that facility's detail page so you can route patients to the right location.

Question 10

Do you offer sub-specialty radiologist reads?

Accepted Answer

Yes. Our radiology group includes fellowship-trained sub-specialists in neuroradiology, musculoskeletal, breast, body, and interventional radiology. Request a sub-specialty read on the order or in the portal and we'll route the study accordingly.

Question 11

How do I specify contrast or a specific protocol?

Accepted Answer

Note the contrast preference (with, without, or with and without) and any protocol request on the order. If the indication suggests a different protocol, the radiologist may adjust and will confirm with your office when appropriate. Our contrast guidelines are available in the clinical decision support library.

Question 12

How do I access reports and images online?

Accepted Answer

Use the provider portal to view signed reports, open DICOM images in a zero-footprint viewer, check order status, and download case files. Contact our provider relations team to set up new accounts for clinicians and staff at your practice.

Question 13

Can you integrate with our EHR?

Accepted Answer

Yes. We support HL7, FHIR, and direct secure-fax delivery to most major EHR systems. Our IT team can establish an interface so signed reports flow directly into your patients' charts without manual upload.

Question 14

How do I set up a new office or practice with the network?

Accepted Answer

Use the New Facility Setup form to register your practice. We'll configure report delivery, portal access, and any EHR interface, then provide your team with a short onboarding so referrals and results flow smoothly from day one.

Question 15

How quickly are referred patients scheduled?

Accepted Answer

Most patients are contacted within one business day of receiving the order, and many are scheduled within 24–48 hours. We hold same-day MRI and CT slots at many locations for urgent referrals — flag the order as urgent and we'll prioritize it.

Question 16

How will my patient know how to prepare?

Accepted Answer

Our scheduling team reviews prep instructions when they confirm the appointment, and our online prep guides cover every modality. You're welcome to share the prep guides with patients at the time of referral so they arrive ready.

Question 17

Do you support Spanish-speaking patients?

Accepted Answer

Yes. We have Spanish-speaking scheduling staff and Spanish-language patient resources, including service and preparation pages, so your Spanish-speaking patients can navigate their visit comfortably.

Answers for referring providers.

Referrals & Orders

Reports & Turnaround

Imaging & Sub-Specialty Reads

Portal & EHR Integration

Scheduling & Patient Support

Refer, access reports, and explore resources.

Refer a Patient

Provider Resources

Provider Portal