Getting access
Each referring office is set up with at least one administrative account that can invite additional users. If your office is new to Precise, complete the new-facility setup form and our onboarding team will create the organisation, provision the first admin account, and walk through the initial setup on a brief call.
Placing an order
From the Orders tab, choose New Order and search for the patient by name or date of birth. If the patient is not on file, create the record from the same flow. Select the body part and modality from the structured picker — the picker constrains selections to studies we offer and prevents common errors. Add the diagnosis code, clinical history, and any special instructions, then submit. Orders are visible to the scheduling team within seconds.
Scheduling a patient
Most offices delegate scheduling to our central scheduling team — once the order is in, our schedulers reach out to the patient. If your office prefers to schedule directly, the Schedule action on the order presents the next available slots across the network, filtered by modality, the patient's location, and any preferences captured on the order.
Viewing reports and images
Final reports are delivered to the portal and to the configured EMR integration. Reports are filterable by patient, date, modality, and referring provider. DICOM images open in a zero-footprint viewer that runs in the browser — no plug-ins, no client install. Studies can be shared with a colleague via a time-limited secure link from the same screen.
Tracking prior authorisation
When prior authorisation applies, the order moves into a Pending Authorisation state and our prior auth team begins the submission. The portal shows the current state, the payer, and the next step. Approvals and denials are posted in real time, and your office is notified through the portal and via the contact email captured on the order.
Account administration
Office admins can invite users, reset passwords, assign roles, and deactivate departing staff from the Admin tab. We strongly recommend that each user has their own account — shared logins make audit logs less useful and complicate compliance.
Questions referring offices ask first.
Is the portal HIPAA compliant?
Yes. The portal is operated under our HIPAA programme with audit logging, role-based access, and at-rest and in-transit encryption.
Does the portal work on mobile?
The portal is responsive and works on tablets and modern smartphone browsers for most workflows; image-heavy review is best on a desktop monitor.
Can the portal push reports into our EMR?
Yes — see the provider resources page for current EMR integration options.
Educational reference for referring providers. Not a substitute for clinical judgement or the current official appropriateness criteria. References imaging modalities offered by Precise; modalities not in our network are out of scope.